Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at service@iamamino.com. If your return is accepted, we’ll refund you in full.

You can always contact us for any return question at service@iamamino.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is opened, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Returns are accepted for unopened products only. Please inspect your order upon arrival to ensure that all supplement jars and packaging are sealed. Products purchased on sale, during promotions, or as specifically noted on the product page are not eligible for returns or refunds. If you have any questions about your order, please contact our support team at service@iamamino.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

LATE OR MISSING REFUNDS
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank.

There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card.

If you’ve done all of this and you still have not received your refund yet, please contact us

How long does delivery take?

All orders are shipped within 2-5 business days.  If your order hasn’t arrived within the estimated delivery times, please contact our support team at service@iamamino.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address. Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and are shipped out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.